Website Design Terms & Conditions

V9-Design is part of the Bangkok Elite Marketing Company Ltd group and thus bound by the
below terms and conditions.

By placing an order with V9-Design, you confirm that you are in agreement with and bound by
the terms and conditions below.

Definitions:
The Client: The company or individual requesting the services of Bangkok Elite Marketing Co Ltd.
Bangkok Elite Marketing Co Ltd: Primary designer/site owner & employees or affiliates.

General
Bangkok Elite Marketing Co Ltd will carry out work only where an agreement is provided either by
email, telephone, mail or fax. Bangkok Elite Marketing Co Ltd will carry out work only for clients who
are 18 years of age or above. An ‘order’ is deemed to be a written or verbal contract between Bangkok
Elite Marketing Co Ltd and the client, this includes telephone and email agreements.

Website Design
Whilst every endeavour will be made to ensure that the website and any scripts or programs are free
of errors, Bangkok Elite Marketing Co Ltd cannot accept responsibility for any losses incurred due to
malfunction, the website or any part of it.

The website, graphics and any programming code remain the property of Bangkok Elite Marketing Co
Ltd until all outstanding accounts are paid in full.
Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by Bangkok
Elite Marketing Co Ltd remain the copyright of Bangkok Elite Marketing Co Ltd and may only be
commercially reproduced or resold with the permission of Bangkok Elite Marketing Co Ltd.

Bangkok Elite Marketing Co Ltd cannot take responsibility for any copyright infringements caused by
materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature
unless adequate proof is given of permission to use such material.

Any additions to the brief will be carried out at the discretion of Bangkok Elite Marketing Co Ltd
and where no charge is made by Bangkok Elite Marketing Co Ltd for such additions, Bangkok Elite
Marketing Co Ltd accept no responsibility to ensure such additions are error free and reserve the right
to charge an according amount for any correction to these or further additions.

The client agrees to make available as soon as is reasonably possible to V9-Design all materials
required to complete the site to the agreed standard and within the set deadline.

Bangkok Elite Marketing Co Ltd will not be liable for costs incurred, compensation or loss of earnings
due to the failure to meet agreed deadlines.
Bangkok Elite Marketing Co Ltd will not be liable or become involved in any disputes between the site
owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner.

Bangkok Elite Marketing Co Ltd will not be liable for any costs incurred, compensation or loss of
earnings due to the work carried out on behalf of the client or any of the clients appointed agents.

Bangkok Elite Marketing Co Ltd will not be liable for any costs incurred, compensation or loss of
earnings due to the unavailability of the site, its servers, software or any material provided by its
agents.

A deposit of 50% is required with any project before any design work will be carried out..

Once a website has been designed and completed the final balance of payment is then due in
accordance with our payment terms. There are no exceptions to this, i.e. If the client decides they no
longer want the site, as they have commissioned the work and paid a deposit they are still obliged to
pay for the work that has been done. Non payment will result in legal action being taken if necessary.

Database, Application and E-Commerce Development

Bangkok Elite Marketing Co Ltd cannot take responsibility for any losses incurred by the use of any
software created for the client. Whilst every care has been taken to ensure products are problem free
and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning
correctly before use.

The client is expected to test fully any application or programming relating to a site developed by
Bangkok Elite Marketing Co Ltd before being made generally available for use. Where “bugs”, errors
or other issues are found after the site is live, Bangkok Elite Marketing Co Ltd will endeavour (but is
not obliged to) to correct these issues to meet the standards of function outlined in the brief

Compatibility
Bangkok Elite Marketing Co Ltd will endeavour to ensure that any developed/designed site or
application will function correctly on the server it is initially installed in and that it will function
correctly when viewed with the web browsing software Microsoft Internet Explorer Version 6 and to
an acceptable level with Mozilla browsers. Bangkok Elite Marketing Co Ltd can offer no guarantees of
correct function with all browser software.

Website Hosting
Whilst Bangkok Elite Marketing Co Ltd recommends hosting companies to host websites, no
guarantees can be made as to the availability or interruption of this service by Bangkok Elite Marketing
Co Ltd cannot accept liability for losses caused by the unavailability, malfunction or interruption of
this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.

Bangkok Elite Marketing Co Ltd reserves the right to refuse to handle in any way, material which
may be deemed offensive, illegal or in any way controversial, and also to terminate the hosting service
should the necessity arise.

Payment of Accounts
A deposit is required from any new client before any work is carried out. It is the Bangkok Elite
Marketing Co Ltd policy that any outstanding accounts for work carried out by Bangkok Elite
Marketing Co Ltd or its affiliates are required to be paid in full, no later than 14 days from the date of
the invoice unless by prior arrangement with Bangkok Elite Marketing Co Ltd.

Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We
will contact clients via email and telephone to remind them of such payments if they are not received
when due.
If accounts are not settled or Bangkok Elite Marketing Co Ltd have not been contacted regarding the
delay, access to the related website may be denied and web pages removed, we will then pass such
cases to the Small Claims Court to pursue payment, non payment can result in county court judgements
(ccj’s) being added to the clients credit rating.
Following consistent non payment of an invoice our Solicitors will contact the client in question, with
a view to taking the matter further and if need be to seek payment through legal procedures, and if
necessary court summons.

Complaints Procedure

Informal procedure
Anyone who experiences a problem with their web service provided by Bangkok Elite Marketing
Co Ltd should raise the matter directly using our online contact form to do so, giving sufficient
information to locate the material (such as an url) and clearly outlining the grounds for complaint.
Bangkok Elite Marketing Co Ltd will approach the individual responsible for the material in question
with a view to resolving the matter to the satisfaction of the complainant.

Formal complaints procedure
The formal complaints procedure should only be used where the complainant feels that the nature of
the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not
been reached after following the informal procedure. A formal complaint should be made in writing to
Bangkok Elite Marketing Co Ltd, who will acknowledge receipt and ensure that the matter is looked
into as soon as possible.

An initial response to any complaint can be expected within seven days of its receipt; a full and
considered response to the complaint should be completed within 30 days and any subsequent remedy
implemented with the minimum of delay.

Posted by: Stephen | Published: July, 21 2015
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